Orders for Goods
Orders to must be submitted either via the web at The Optic Shop.
Submission of an order represents an offer to purchase goods from The Optic Shop and we may confirm receipt of this offer via e-mail (if the order is placed via the site).
Prescription glasses orders are only accepted by us once your payment has been processed and they have been reviewed and authorised by a qualified Optician. In the case of the non prescription goods your order is accepted once the required payment has been accepted or when the relevant goods are shipped whichever occurs first. We will confirm acceptance of your order via e-mail or verbally.
Product images are for illustrative purposes only and may differ from the actual product.
Limitations of Supply
We will make a reasonable effort to ensure that all orders are fulfilled; however we cannot guarantee the availability of goods. If the goods you have ordered are unavailable we will attempt to contact you to give you a choice to receive an alternative or a refund. If we are unable to contact you your order will be cancelled and you will be given a full refund. On the advice of our qualified Opticians we have absolute discretion as to whether or not to accept your order.
If considered necessary or appropriate before an order is accepted The Optic Shop qualified Opticians have absolute discretion:
- to contact you to discuss your order, provide advice and/or arrange a free face-to-face consultation with you;
- to request that you send us a copy of your written prescription;
- to contact directly or request that you contact the optician who provided your prescription to verify and/or discuss your prescription;
- to request that you obtain your pupillary distance measurement from your optician; or
- to request that you obtain a new written prescription from your optician.
Description and Price of Goods
The description and price of the goods you order will be as shown on our website at the time you place your order.
Prices stated at checkout are inclusive of any Value Added Tax (VAT) that may be required to be remitted to tax authorities by The Optic Shop. VAT will be clearly marked and itemised.
The goods are subject to availability. If on receipt of your order it is deemed that the goods you have ordered will not become available in a reasonable time we will not accept your order. If after acceptance or job order we discover within [14 days] of our acceptance of your order that the goods are unavailable we reserve the right to terminate the contract and refund or re-credit you for any sum that has been paid by you or debited from your credit or debit card for the goods.
The Optic Shop prices are exclusive to internet sales and although part of the Group retail sales from the outlets are subject to a minimum additional £20.00 service / fitting fee.
Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found within 14 days of accepting your order we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If we do not receive an order confirmation within 14 days of informing you of the error the order will be cancelled automatically. If you cancel the order or if the order is cancelled automatically due to the expiry of the 14 day period we will refund or re-credit you for any sum that has been paid by you or debited from your credit or debit card for the goods. In addition to the price you may be required to pay a delivery charge for the goods.
Delivery and Carriage
We will make reasonable endeavours to ensure your goods are dispatched to you as quickly as possible after placing your order.
If goods are 'in stock' we will dispatch your order as soon as possible or notify you if, for some reason, this is not possible. Please note that prescription glasses will take longer to dispatch. If the goods are 'available for order' we will obtain them from our suppliers and they will be dispatched within a week or we will notify you if, for some reason, this is not possible. 'Out of stock' goods are not currently available to order.
You will be notified by email at the time your goods are dispatched. Delivery of the goods will be made to the address provided by you at the time you placed your order. If your goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected. In the case of non delivery if either The Optic Shop or our courier is at fault you will be offered the choice of a full refund or re-delivery.
All goods supplied by us are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party use otherwise than as recommended by us or by failure to follow the Supplier´s instructions or any alteration or repair carried out without the Supplier´s approval.
If the goods supplied to you are damaged on delivery you should notify the Supplier in writing via e-mail firstname.lastname@example.org or phone 01656 858285 within 7 working days.
If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods you should notify the Supplier in writing via e-mail email@example.com or phone01656 858285 as soon as possible but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
Returns (of Goods)
Please see our returns policy for full details on dealing with returns.
Copyright and Trademarks
The site’s design names, text images, graphics, logo are all owned by or licensed to The Optic Shop. They may not be reproduced for any commercial or public purpose without the expressed consent of The Optic Shop.
The “The Optic Shop” name or any other registered or unregistered trademarks displayed on the site may not be used without the prior consent of The Optic Shop.
Your right to cancel
Under the United Kingdom’s Consumer Contracts Regulations you have the right to cancel the contract for the purchase at any point from the time of ordering until 14 working days after delivery.
If we have already shipped your order you will need to package the items and send them back to us in their original condition. Click returns policy for our procedure.
If we do not receive the item back from you we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible and in any case within 30 days after we receive your notification.
The goods are at your risk from the time of delivery.
Ownership of the goods shall not pass to you until we have received in full (in cash or cleared funds) all sums due to us in respect of the goods and all other sums which are or which become due to us from you on any account.
We shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from us.
Any promotional offers or gifts that are included with your order are subject to one per customer. If an order is returned the promotional item/gift must be returned, there will be a charge of the normal price of the item if not returned with the order.
Promotional discount voucher codes are not able to be applied to any lens options or shipping costs, lens options added with prescription lenses will be chargeable at their full price unless otherwise stated.
Returned items that reduce a customers total final spend will reduce the discount given on applicable promotions.
Office opening times
Monday to Friday, 9am to 5pm. Closed bank holidays.
Contact Us Telephone: +44 1656 858285